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What is Ignite?
Ignite is a trail of light, lanterns, fantasy and fire. It's a brand new family-friendly, playful wonderland filled with the shimmering effects of fire and light - expect the unexpected!
What are the dates for Ignite?
Friday 22nd October – Sunday 7th November
What are the time slots?
Where is Ignite and how do I get there?
Who is Ignite suitable for?
Ignite is suitable for all ages - to be enjoyed by everyone.
Are dogs allowed at Ignite?
Dogs are not allowed on the trail unless they are registered assistance dogs.
Should I arrive in advance of my visit time?
We would advise arriving at the start of the trail 5 minutes before you are due to begin the trail. If you arrive at the venue earlier, please wait in your car.
I am visiting Polesden Lacey during the day, do I need to leave before entering Ignite in the evening?
Yes, to ensure that only ticket holders for Ignite have entry to the trail in the evening, the last entry for daytime visitors is 3:00pm and visitors must vacate the site by the stated closing time of 4:00pm.
What should I wear?
Ignite takes place outdoors and you may need to queue on busy days. Please wear appropriate outdoor clothing and footwear for winter weather. We reserve the right to refuse inappropriately clothed patrons access to the trail if it is felt they are at risk of injury.
Can I exit Ignite and then come back in?
You will not be able to exit the trail and then come back in.
Can I purchase food and drink on site?
There will be a number of seasonal food and drink chalets serving hot, hand-held food, catering also for younger visitors and certain dietary needs. Hot drinks will also be on offer.
When do tickets go on sale?
General on sale for Ignite is Friday 23rd October 2020.
Where can I buy tickets from?
You can buy tickets for Ignite here
Do I have to book in advance / can I book on the day?
We recommend that you book early. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out.
What are the prices for Ignite?
|National Trust Member Pricing||Advance||On The Day|
|Adult member trail entry only||£15.00||£17.00|
|Child (3-16 years) member trail entry only||£10.00||£12.00|
|Infant (0-2 years) member trail entry only||£0.00||£0.00|
|Family** member trail entry only||£45.00||£53.00|
|Carer member trail entry only||£0.00||£0.00|
|Non-National Trust Pricing||Advance||On The Day|
|Adult trail entry + a parking space*||£22.00||£24.00|
|Adult trail entry + a blue badge parking space*||£22.00||£24.00|
|Adult trail entry only||£15.00||£17.00|
|Child trail entry only||£10.00||£12.00|
|Infant (0-2 years) trail entry only||£0.00||£0.00|
|Family** trail entry + a parking space*||£52.00||£60.00|
|Family** trail entry + a blue badge parking space*||£52.00||£60.00|
|Family** trail entry only||£45.00||£53.00|
|Carer trail entry + a parking space*||£7.00||£9.00|
|Carer trail entry + a blue badge parking space*||£7.00||£9.00|
|Carer trail entry only||£0.00||£0.00|
*Includes a parking space
** Family consists of 2 adults and 2 children (aged 3-16).
Infants (0-2 years) on the day of the trail and carers go free (carers should be 16+).
Infant and carer tickets must be booked in advance.
All orders are subject to a single transaction charge. For tickets booked via See Tickets: £2.00 per transaction for print at home tickets and £2.50 for tickets sent by first class post.
As I am a National Trust member, do I still need to pay for Ignite or do I get a discount?
Can I buy additional tickets?
Yes. If you require any additional entry admission tickets after placing your order please click here and scroll down to "To add to an existing order" to add the additional any ticket types you require. Please note that you will need to have your Reference Number at hand.
Do I need to buy a parking ticket to park?
How/when will I receive my tickets?
Your E-Tickets will be attached to your confirmation email.
I bought tickets but have not received a confirmation email. What should I do?
Please check your Junk / Spam folders as sometimes the confirmation email falls into these folders. If you still have not received your confirmation email, you can resend your confirmation email to yourself here or use the Chat Bot facility in the bottom right corner of your screen.
I chose Standard Delivery when purchasing my tickets but have not received my tickets in the post. What should I do?
If you had chosen standard delivery tickets, please note your tickets will now become E-Tickets and will be sent directly to your inbox. As mentioned above, please check your Junk / Spam folders as sometimes the emails fall into these folders. If you are still unable to locate your email, please use the Chat Bot located in the bottom right corner of your screen or alternatively, please contact See Tickets here
How can I contact See Tickets?
For ticketing enquiries, please visit the Customer Service tab here and type in your order reference number, followed by either your post code, phone number or last 4 digits of your payment card. Once complete, please click on 'Find Order' and scroll to the 'Contact Us' section at the bottom of the page. Here you can provide brief details of your enquiry and See Tickets will get back to you within 72 hours if your trail date is not within the next 3 days, or within 4 hours if your trail date is within the next 3 days.
For all other enquiries, please refer to the FAQs here or use the Chat Bot facility in the bottom right corner of your screen.
How long is the trail?
The trail is approximately ¾ of a mile and we recommend that it will take approximately 1 hour to explore and enjoy all aspects of the trail.
Are there toilets on the trail?
There will be toilet facilities at the car parks which will be open throughout the night, but there will not be any additional toilet facilities on the trail.
Is the trail dark or covered?
If I am delayed and miss my slot, can I join a later slot?
We will try and accommodate you on the next available slot within the trail operational hours on the day. Please ensure you leave enough time for your journey if you are travelling a long way.
What are the last entry times?
Last entry will be at 8:45pm on all days.
What time does Ignite finish?
All customers must exit the car park by no later than 10pm.
Can I bring my drone?
Drones are not permitted.
Can I take photographs?
We encourage you to take photographs and to share these on social media with the hashtag #IgniteAtPolesdenLacey
What provisions do you have for disabled guests?
The trail will be created to be as accessible as possible within the context of the natural site of Polesden Lacey. The route is all on hardstanding pathways and the lighting trail is designed so all elements can be viewed from the pathways.
Do you have disabled parking?
Is the route accessible for wheelchair users?
Can I bring my mobility scooter or can mobility scooters be provided?
Mobility scooters will not be available for hire during Ignite. You are therefore welcome to bring your own.
Am I eligible for a free carer's ticket?
Free admission is available for essential carers. This should be booked via SEE Tickets at the same time as purchasing all other tickets for Ignite and parking spaces.
I need more than one carer, what should I do?
If you require more than one carer, please visit Customer Service here. You will need your Booking Reference Number at hand.
Is there a Quiet Access session?
What will happen if the weather is bad? Will the trail be cancelled?
As Ignite is an outdoor trail, if the weather presents a hazard and a risk to safety, any decision to cancel the trail will be taken by 2pm on the day of the trail. If you booked your ticket online or by telephone via SEE Tickets, you will be notified by email and text message and you will be informed of the re-booking process. We advise you to check the website for the latest updates and before you travel.
If I am unable to attend a different day, can I get a refund?
If Ignite is cancelled in line with the cancellation policy and ticket holders are not able to attend an alternative night offered, then a refund will be considered on a case-by-case basis. Where a refund is due, the ticket must be returned within 28 days following the trail date. We can also offer tickets for the following year. The transaction fee is not refundable under any circumstances
I have booked for the wrong day - can I transfer over to another day?
No, we are unable to offer exchanges or refunds once tickets have been purchased. It is noted on the website and at the point of booking that you need to make sure that you have chosen the right date and time slot at the time of making your booking.
I have lost my ticket, what can I do?
If your tickets are lost or if you require your E-Tickets to be re sent to you, please contact SEE Tickets here. Please note that you will need to have your Reference Number at hand and this will render your original tickets invalid.
More information here
Sound installations are created to provide atmosphere and a sense of feeling for an installation. All sounds are targeted and specific to a part of the route and are therefore contained within defined spaces, therefore there is no noise pollution over and above the natural sound level created by the presence of audiences on the trail.
Fuel for power generation is kept to a minimum by efficient use of power loadings and low wattage lighting units where appropriate.
- Consideration for the trails sustainability has been built into the planning process for the delivery of the trail, the end result of which we hope will be to inspire and engage new and existing visitors.
- The trail designers, Culture Creative, have been appointed on the strength of their experience of working in environmentally sensitive ways in heritage and landscape settings.
- Specific attention is given to power, and where possible we use mains power. Where generators are needed, these are carefully specified and operated to ensure the most efficient fuel usage. Low wattage lighting units are used where appropriate on the trail.
- Culture Creative's design ethos is to take advantage of the environmental darkness to reduce the overall brightness of their lighting interventions, whilst maximising the effects of their artistic efforts.
- Continuous lighting of trails and paths will be avoided, and we will only use audience area lighting where it is absolutely necessary for reasons of public safety.
- Care is also taken to ensure that we are considerate of our neighbours who live in the immediate area.
Ecological Impact Statement
Ignite will not be open every night and its impact must be considered both from the standpoint of the venue itself and in relation to surrounding sites.
In order to assess the likely impact of the lit trail both a desk study and workaround surveys are conducted on each site. The route proposed for the trail, is walked and checked on a regular basis with horticultural staff from the venue, this is an ongoing process and will be constantly checked as the design of the trail progresses.
Generators used on the route are very quiet and will be inaudible from the trail and from any wildlife habituation. The power will be carried using cabling which has been used previously in sites with wildlife populations with no adverse effects. Much of the lighting will be floor based to highlight trees. The trees form part of the cultivated collections at each venue and their welfare is paramount as part of the planning of the trail
Where possible routes will be on hard surfaces i.e. paths. They pass through areas which are well-walked by visitors daily and will not take in any sections of grass with sensitive wild floras.
Sound and lighting installations surrounding trees or on areas of water where a number of birds have the potential to roost are modified and designed to minimise any potential for damage to birds.
Reptiles and amphibians
There should be no impact from the lit trail upon reptiles or amphibians as they should be hibernating away from the water at this time of year.
Every care is taken to ensure that any potential bat roosting holes in trees are not lit directly to avoid any potential disturbance during the bat hibernation season.